Last updated: 19 August 2026
This Privacy Policy explains how Mentor.lk, operated by Petals Creative Services (Pvt) Ltd (“Mentor.lk”, “we”, “us”, “our”), collects, uses, and protects your personal information when you use our platform.
1. Information we collect
- Account information: name, username, email address, mobile number, and profile details you provide when registering or completing your profile.
- Payment information: when you make a purchase, payment is processed by our payment partner, PayHere. We receive confirmation that a payment was made and basic transaction details, but we do not receive or store your full card number or card security code — that’s handled entirely within PayHere’s secure, PCI DSS compliant systems.
- Course and activity data: courses you enrol in or teach, lesson progress, quiz and assignment submissions, live class attendance, and content you post (comments, discussions, group activity).
- Technical data: IP address, browser type, device information, and cookies used to keep you logged in and to understand how the Platform is used.
2. Children’s information
Mentor.lk does not knowingly collect personal information directly from anyone under 16. Where a minor uses the Platform, their account is registered and managed by a parent or legal guardian, who is responsible for the accuracy of the information provided and for consenting to its collection and use as described in this Policy. If you believe a minor has registered an account directly without guardian involvement, please contact us at info@mentor.lk and we will investigate.
3. How we use your information
- To create and manage your account, and to deliver the courses, live classes, and features you use
- To process payments and payouts, and to prevent fraud
- To communicate with you about your account, courses, bookings, and platform updates
- To improve the Platform and understand how it’s being used
- To meet our legal and regulatory obligations, including those connected to payment processing
4. Who we share information with
We share information only where necessary to operate the Platform:
- PayHere — to process your payments securely
- Zoom / Jitsi — to deliver live classes you join
- Cloud storage and hosting providers — to host the Platform and store course content and recordings
- Instructors — instructors can see the enrolment, progress, and activity of students enrolled in their own courses
We do not sell your personal information to third parties.
5. Cookies
We use cookies to keep you logged in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings, though some features of the Platform may not work correctly if cookies are disabled.
6. Data security
We use reasonable technical and organisational measures to protect your information, including secure hosting and encrypted payment processing through PayHere’s PCI DSS compliant, Central Bank approved infrastructure. No online platform can guarantee absolute security, but we take reasonable steps to protect your data from unauthorised access, loss, or misuse.
7. Your rights
You can access and update most of your account information directly from your Mentor.lk dashboard. You may also contact us at info@mentor.lk to request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request that your account and associated personal data be deleted, subject to any records we’re required to keep for legal, accounting, or dispute-resolution purposes.
8. Data retention
We retain your information for as long as your account is active, and for a reasonable period after that where needed to resolve disputes, enforce our agreements, or comply with legal obligations (including payment and tax record-keeping requirements).
9. Changes to this Policy
We may update this Privacy Policy from time to time. We’ll post the updated version here with a new “Last updated” date.
10. Contact
Petals Creative Services (Pvt) Ltd
22, Macleod Road, Colombo 04, Sri Lanka
Phone / WhatsApp: +94 77 1 678 998
Email: info@mentor.lk