Mentor.lk is growing, and we’re looking for people who want to help build a platform where education actually reaches the people who need it. Below are our current openings. If you don’t see a fit today but think you’d be a good addition to the team, we’d still like to hear from you.
To apply for any role below, send your CV and a short note on why you’re interested to careers@mentor.lk, quoting the job title in your subject line.
Tele-Customer Support Executive
Full-time · Colombo / Remote
You’ll be the first voice a student, parent, or instructor hears when they need help with Mentor.lk — answering calls and messages, resolving account and course issues, and making sure every interaction leaves people better off than before they reached out.
What you’ll do:
- Handle inbound calls, emails, and chat queries from students, parents, and instructors
- Guide new users through registration, enrolment, and course access issues
- Log and escalate technical or billing issues to the right team, and follow up until they’re resolved
- Keep clear, accurate records of every interaction
- Spot recurring issues and flag them so we can fix the root cause, not just the symptom
What we’re looking for:
- Fluent spoken and written English and Sinhala (Tamil is a plus)
- A genuinely patient, friendly phone manner — comfortable talking to parents, students, and professionals alike
- Comfortable using computers, web apps, and basic troubleshooting
- Prior call centre, customer service, or helpdesk experience preferred but not required — we’ll train the right person
- Reliable, organised, and calm under a busy queue
Field Sales Executive
Full-time · Colombo & surrounding areas
You’ll be out in the field bringing Mentor.lk to the people and organisations who should be on it — corporates looking to train their teams, professionals with something to teach, schools, and training institutes. This is a relationship-building role as much as a sales one.
What you’ll do:
- Identify and visit prospective instructors, corporate training partners, and institutional clients
- Present Mentor.lk’s offering clearly, and tailor the pitch to what each prospect actually needs
- Build and manage a pipeline of leads through to signed-up, active accounts
- Represent Mentor.lk at relevant industry events, fairs, and partner meetings
- Report on field activity, feedback, and market insight back to the team
What we’re looking for:
- Proven field sales or business development experience (education, training, or SaaS background a plus)
- Strong communication and negotiation skills in English and Sinhala
- Self-motivated and comfortable working independently with clear targets
- A valid driving licence and willingness to travel within Colombo and surrounding areas
- Genuine interest in education and helping people grow professionally